This Privacy Policy explains how Northern Light International School (“NLIS”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit nlisghana.com, submit forms, apply for admission, purchase an application voucher, register for Vacation School, book a tour, subscribe to updates, or otherwise interact with our online services.
By using our website and services, you acknowledge this Policy. If you do not agree, please do not submit personal information through the site.
1. Who We Are
Northern Light International School is a private school serving communities in and around Tamale and the northern part of Ghana. For privacy enquiries:
- Address: Tamale, Along The Nobisco–TaTU Road, Ghana
- Email: info@nlisghana.com
- Phone: +233 20 088 7773
- Website: https://nlisghana.com
2. Information We Collect
Depending on how you use our services, we may collect:
2.1 Information you provide
- Contact details — name, email address, phone/WhatsApp number, and residential area
- Parent / guardian details — names, contacts, and relationship to the learner
- Learner details — name, gender, grade/level, date of birth (where required for admissions), current school, and related enrolment information
- Application & admissions data — application forms, documents/photos you upload, voucher details, assessment-related information, and communication history
- Vacation School registration data — registration form fields, emergency contacts, pickup/drop-off arrangements, and access-code verification records
- Tour bookings & enquiries — preferred dates, messages, and follow-up notes
- Job applications — CV/résumé and supporting documents submitted for vacancies
- Newsletter subscriptions — email address and subscription preferences
2.2 Payment information
When you pay online (for example, for an application voucher or Vacation School fee), payments are processed by our payment partner Hubtel. We receive transaction references, payer name, phone, email, amount, status, and related payment metadata. We do not store full card numbers or Mobile Money PINs on our servers.
2.3 Technical information
- IP address, browser type, device information, and pages visited
- Cookies and similar technologies used for site functionality, security (including CSRF protection), and session management
- Server logs used to diagnose errors and protect against misuse
3. How We Use Your Information
We use personal information to:
- Process admissions, vouchers, assessments, enrolment, and Vacation School registrations
- Confirm payments and issue access codes, receipts, or related confirmations by SMS and/or email
- Respond to enquiries, tour bookings, and support requests
- Communicate important school updates, deadlines, and programme information
- Improve website performance, security, and user experience
- Meet administrative, safeguarding, accounting, and legal obligations
- Send newsletters or promotional updates where you have opted in (you may unsubscribe at any time)
4. Children’s Information & Parental Responsibility
Our services relate to the education of children and young people. Personal information about learners is typically provided by a parent, guardian, or authorised adult. By submitting a child’s information, you confirm that you are authorised to do so and that the information is accurate. We process children’s data only for legitimate school purposes such as admissions, enrolment, programme registration, safety, and communication with parents/guardians.
5. Sharing of Information
We do not sell personal information. We may share information only as needed with:
- Payment processors (e.g. Hubtel) to complete and verify online payments
- SMS and email delivery providers used to send access codes, confirmations, and notices
- Authorised NLIS staff who need the information to perform their duties
- Professional advisers or regulators where required by law or to protect our legal rights
- Service providers who host or maintain our website/systems under appropriate confidentiality obligations
6. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Policy, including admissions processing, programme administration, payment records, safeguarding, and legal or accounting requirements. When information is no longer required, we take reasonable steps to delete, anonymise, or securely archive it.
7. Data Security
We implement reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include access controls for staff systems, secure form submissions, and protected storage of uploaded files. No method of transmission over the internet is completely secure; if you suspect misuse of your data, please contact us immediately.
8. Cookies & Similar Technologies
We use cookies and similar technologies to keep you signed in to relevant sessions, protect forms, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect site functionality (for example, checkout or form submission).
9. Your Rights & Choices
Subject to applicable Ghanaian law and school operational requirements, you may request to:
- Access the personal information we hold about you or your child
- Correct inaccurate or incomplete information
- Withdraw consent for optional communications such as newsletters
- Request deletion or restriction where appropriate and legally permissible
To make a request, email info@nlisghana.com with sufficient detail for us to verify your identity and locate the relevant records. We may need to retain certain information for legal, financial, or safeguarding reasons.
10. Third-Party Links
Our website may link to third-party sites (for example, portals, social media, or payment pages). We are not responsible for the privacy practices of those sites. Please review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or how NLIS handles personal information, contact the school administration:
- Email: info@nlisghana.com
- Phone: +233 20 088 7773
- Office: Tamale, Along The Nobisco–TaTU Road